Covid Shop Policies

UPDATED April 2022

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Please visit our FAQ page for our regular SHOP POLICIES.

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Please read this section in full, prior to coming to the shop, and share the link with your guests to review.

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These policies are in effect as of September 27th, 2021. Policies are subject to change. Please call us with any questions. 506-328-4376

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Pre-booked private appointments are required. The door will be locked during your appointment.

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WALK-IN HOURS

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Available Walk-In Hours are announced daily on Facebook + Instagram. If there are no Walk-In Hours announced for a given day, we are fully booked.

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Walk-Ins are NOT permitted during a private appointment. In order to try on Bridal or Bridesmaid gowns, you must book an appointment. This allows us sufficient time to sanitize dresses after being tried on.

 

We can have a maximum of 5 visitors in the shop during Walk-In Hours. If we are open for Walk-In Hours, but the door is locked, we are at capacity. Please wait patiently, but do not block the door. Washroom facilities are NOT available during Walk-In Hours.

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BEFORE YOU BOOK YOUR APPOINTMENT

 

Thank you for giving us the opportunity to serve you! While we never assume that a customer will purchase from us, we do hope that you thoughtfully consider your intent of finding your dress when you book an appointment. We are eager to work with brides who are ready to have their YES moment.

 

We recommend shopping for your wedding gown 8-12 months prior to your nuptials. Most designers require 6+months to create your dream gown, and you will need to account for possible delays in shipping, as well as the time for alterations, for the perfect fit. The majority of gowns in the shop can be purchased right off the rack, and can be taken home with you on the day of your appointment. 

 

The number of appointments that we can have in a day has decreased due to the strict cleaning and disinfecting schedule that we must adhere to, between appointments. Because of this, we encourage you to book your appointment for a weekday, if at all possible. Saturdays are booking up faster than normal.

 

Brides + Grads can bring a maximum of 3 guests with them to their appointment. You are encouraged to Facetime and Zoom with your friends and family members who can not attend your appointment. Please do a quick test call prior to your appointment – your Great Grammy may need some pointers!

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We will no longer be able to accommodate the trying on of bridesmaid dresses during a pre-scheduled Bridal appointment. A separate appointment must be booked if your guests wish to try on clothing.

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PRIOR TO YOUR APPOINTMENT

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If you are feeling unwell, please stay home to avoid infecting others. If you are a close contact with a current Covid patient, please stay home as you you may be asymptomatic. If you live in a zone under Lockdown, you will need to reschedule your appointment.

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Should your health (or the health of a close contact) change prior to your appointment, please contact us to reschedule. I have worked with a few brides in the past (prior to Covid-19) who have not been feeling well, and while they pushed through their appointment, it was not enjoyable for them. We can always re-schedule – no questions asked.

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Prior to your appointment, please visit our Facebook albums to view all current inventory, and save 3-5 favourites to your phone. In your appointment reminder email, we will ask you to supply photos of your fav dresses – those dresses will be ready for you to try on when you arrive. If your dream dress doesn’t end up being in that group of gowns, have no fear – we have an amazing selection of gowns, and your consultant will continue to select dresses based on the elements that you love.

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WHEN YOU ARRIVE

• Please arrive for your appointment ON TIME. If you arrive early, please return to your vehicle and TEXT us @ 323-1956. We will let you know when the shop is ready for you.

• Since it is impossible for us to maintain 6 feet of distance from our clients during a private appointment, all staff and shop visitors are REQUIRED to wear facemasks for the duration of the appointment. Please bring your own facemask. Visitors must put on their masks with clean hands, prior to entering the shop.

• Hightouch surfaces will be disinfected prior to each appointment.

• All visitors must remove their shoes upon entry. Please bring clean socks or slippers as bare feet are not permitted.

• If possible, please leave your jacket in your vehicle. All jackets, purses and bags are to be hung on the coat rack in the entryway. Coat rack will be disinfected after each appointment.

• All visitors are required to sanitize their hands upon entry.

• Absolutely no outside food or drink (except for medical reasons). Bottled water is available for all customers.

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DURING YOUR APPOINTMENT

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Your guests will be asked to remain seated for the duration of the appointment. Browsing the racks while the bride is in the changing room will not be permitted.

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To limit the number of people handling the gowns, only consultants will be allowed to remove dresses from the racks, and adjust the gowns on the bride to be. All clipping, fitting, adjusting, fluffing of trains, etc., will be done by the consultant ONLY. Some guests can be quite hands-on, which can be very stressful for the bride – we hope that this rule will allow your guests to relax and just enjoy the show!

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Since we’ve had to increase the amount of cleaning and sanitizing between appointments, all time must be focused on finding your perfect dress. For this reason, we will be limiting photo-taking to your final favourite gowns. This will allow the appointment to flow, uninterrupted, and typically makes for a more relaxing, low pressure appointment. Don’t worry - we’ll reserve time at the end of your appointment for your “I SAID YES!” photo moment.

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THANK YOU FOR READING!

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We know that reading this must be very overwhelming. Planning your wedding during a pandemic was surely the last thing on your mind when you fell in love and said YES to your fiancé.  We promise that your appointment will be an exciting and memorable experience with your nearest and dearest.

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We want to ensure that every single person who enters our store will stay healthy. We are making the best of a strange new normal, and hope that you will come along for the ride!

Please reach out to shop owner Katie, directly, if you have any questions or concerns, prior to your appointment.

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Email: hello@lenamaebridal.com

506-328-4376

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