Question 1

Prices

Accepted Answer

Bridal Gowns: $1400 - $5000 (average prices: $1800-$2400)
Prom Gowns: $499- $950 (average price: $650)

Question 2

Sizes

Accepted Answer

Special occasion gowns typically run 2 sizes smaller than regular clothing. For example, if you are a size 16 in regular clothing, you may be a size 20+ in bridal, or prom brands.
 
- Bridal sample gown sizes in store: 6-26 (most can be ordered in sizes 0-28, while others can be ordered up to size 34)

Once you have found the perfect dress, your measurements will be taken and we'll work with you to determine the best size to order. If your wedding is less than 6 months away, we'll help you select dresses off the rack, which can be taken home with you on the day of your appointment.

- Prom gown sizes: 00-26 (great selection of all sizes during prom season: November-March)
 
Prom dresses are to be purchased off-the-rack. Depending on availability, we may be able to order a different size or colour from the designer, but this is not guaranteed.

Question 3

Booking

Accepted Answer

Thank you for giving us the opportunity to serve you! While we never assume that a customer will purchase from us, we do hope that you thoughtfully consider your intent of finding your dress when you book an appointment. We are eager to work with brides + grads who are ready to have their YES moment.

Pre-booked private appointments are required to try on prom, and wedding gowns. This allows us sufficient time to schedule our staff, and prepare for your time in the shop.  If there is just one employee working, and conducting a private appointment, the door will be locked so that we can provide the absolute best service.

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We recommend shopping for your bridal gown 10-18 months prior to your nuptials. Most designers require 5-7 months to create your dream gown. If you are getting married in a hurry, gowns can be purchased right off the rack, and can be taken home with you on the day of your appointment. 
 
Book your appointment at least a few weeks in advance. During "busy season" (September - March), our weekends often book 2-3 weeks in advance.
 
Your bridal appointment will be scheduled for 1hr45mins, while your dress pick-up day will be scheduled for 30 minutes (15 minutes for prom). Individual Prom appointments are scheduled for 1 hr, and Accessories appointments are 45 minutes. Please note that we no longer carry Bridesmaid or Mother of the Bride/Groom gowns.

There is a $25 Styling Fee for all standard Bridal appointments, due at the time of booking. This fee is credited toward your final invoice, if you purchase during your first appointment. The fee will be refunded if you cancel at least 48hours prior to your appointment. Luxe Appointments are $129+tax and the fee is non-refundable if appointment is cancelled.

There is a $25 No-Show/Late Cancellation fee for all other appointments. Your credit card will be put on file at the time of booking. If you do not show up for your appointment, or provide us with less than 48 hours notice of your cancellation, your card will be charged the fee.

Question 4

What to Wear

Accepted Answer

We suggest that you bring nude + seamless undergarments. This includes underwear or shapewear. You are welcome to remove your bra to try on gowns, but you must keep your undies on at all times. Also bring along shoes similar in height to what you’re hoping to wear on your wedding day. You may also want to bring a hairband or clip if you plan to wear your hair up. Please wear minimal makeup and perfume, as products stain and damage the dresses. Book your appointment for at least 3 days after a spray tan.

Question 5

Who To Bring

Accepted Answer

We have 2 bridal suites - one has seating for up to 4 (you + 4), while the other has seating for up to 6 (you + 6). Please book your appointment according to the number of guests joining you.

We have 2 prom suites - one has seating for up to 4 (you + 4), while the other has seating for up to 2 (you + 2). Joint prom appointments (2 grads) can bring up to 3 guests (2 grads + 3 guests).

Bring people who will have your best interests at heart. It can be an emotional day, so we recommend surrounding yourself with people who will be full of love and encouragement. We have found that the ideal group size is 2-3. You are more than welcome to have other family members and friends join via Facetime.

Question 6

When You Arrive

Accepted Answer

Please arrive for your appointment ON TIME. If you arrive early, feel free to browse our retail area. If you are running late, please call us direct: 506-328-4376.  All visitors must remove their shoes upon entry. Slide sandals will be provided, but you're also welcome to bring slippers, or warm socks. No outside food or drink (except for medical reasons). Bottled water is available for all customers.
 
All of your guests will be asked to remain seated during the appointment. This allows us to completely focus on the bride or grad. Tell your guests to sit back, relax, and let us do all the work!

Prior to your appointment, please visit our Facebook albums to view all current inventory, and save 3-5 favourites to your phone. We'll start our search with those dresses, then continue to select gowns until we find the ONE!

Question 7

Cancellations

Accepted Answer

We require a minimum of 48hrs notice for cancellations for standard bridal and prom appointments. This allows us ample time to reach out to our wait list. The $25 Standard Bridal Appointment Fee will only be refunded if at least 48 hours notice is given. There is a $25 no-show/cancellation fee for all other appointments. Cancellations must occur a minimum of 48 hours prior to your appointment. You will be asked for your credit card at the time of booking.

In the event of a cancellation, there is NO refund for Luxe Appointment fees.

Question 8

Walk In Hours

Accepted Answer

Available Walk-In Hours are announced daily on Facebook + Instagram. If there are no Walk-In Hours announced for a given day, we are fully booked.

Walk-In Hours are meant for shopping for jewelry, accessories, gift items, and for booking a future appointment. Appointments are required to try on Bridal + Prom gowns.

Question 9

Health

Accepted Answer

Please consider the health of your guests, and our staff if your health changes prior to your appointment.

We have worked with brides in the past who have not been feeling well, and while they pushed through their appointment, it was not enjoyable for them.

We can always re-schedule – no questions asked.

Question 10

Photos

Accepted Answer

So as not to interrupt the flow of your appointment, please refrain from taking photos until you get down to your "Top" picks, near the end of the appointment.

Question 11

Timing & Alterations

Accepted Answer

Most bridal dresses take 5-7 months to arrive from the designer. It's ideal to order your gown 10-18 months prior to your wedding to allow time for proper fittings and alterations. Don't be discouraged if you can't find the perfect fit - 99% of dresses need to be altered in order to achieve the perfect fit. 
 
Upon the arrival of your dress, we will schedule you for a second appointment (30 minutes) to try on your gown. This is a great time to try on your dress with your accessories and shoes. You may want to schedule your hair trial on the same day to see your entire look. 
 
We will provide you with a list of reputable alterations professionals in your area.

Question 12

Payments

Accepted Answer

We require a non-refundable and non-transferable 50% payment at the time you order your gown. The remaining balance is due when the dress arrives.  
 
If you are buying an off-the-rack gown, we require 100% payment and you must take the dress home with you that day. We can not accommodate layaways. 
 
Payment types: Cash, Debit, etransfer, Visa, Mastercard & Amex

Special occasion industry standards state that all dresses are non-returnable. This is to protect every bride, and grad who deserves a dress that has never been removed from a store.

Question 13

Rush Fees

Accepted Answer

If your wedding date is 6-8 months away, we may need to consult with the designer to place a "rush" order, for an additional fee. Each designer charges a different fee ($150-$300). Not all dresses are available to be "rushed".

Question 14

Sales Policies

Accepted Answer

All sales are final – no returns, refunds, exchanges or cancellations. Payments due at the time of ordering are non-refundable and non-transferable.  All ship dates are approximate; Lena & Mae Bridal is not responsible for delays out of our control, such as the manufacturer going out of business or being unable to meet the order specifications. You are required to try on and inspect your dress before it leaves Lena & Mae Bridal. All claims of damages will not be accepted after merchandise has left our premises.